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Mission Forward emphasized that this is a team effort. No single individual or group can succeed on their own. We have to collaborate and build partnerships among multiple departments. It's hard work, but we've been reviewing the data and putting teams in place, and our trendlines are going in the right direction. We just have to keep going.

Celine EnglandInterim Director of Clinical Operations and Surgical Services, Harborview Medical Center

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When I think Mission Forward, two words come to mind: collaboration and transparency. It’s taking a deep dive with your colleagues across the health system to make sure no stone is left unturned as we ask ourselves, ‘Can we do this better?’ It’s an opportunity to reflect and be open to trying something new, and it shows our continued commitment to innovation and excellence at UW Medicine.

Caron McMahonAssistant Administrator for Emergency Department & Ambulatory Care Nursing for UW Medical Center

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Mission Forward is the story of the operating room, the emergency department, the social work department. It’s the story of all our care teams. They’re the ones changing their routines and workflows, and that can be difficult. But when they see the tangible differences, the benefit of doing something differently, that makes it all worthwhile.

Kellie Garth GreenInterim Chief Nursing Officer, UW Medical Center

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Across our healthcare system, Mission Forward helped each department identify its most important metrics. That focus is empowering IT to do its best work supporting other teams in service of the larger mission.

Todd BurstainMD, Chief Medical Information Officer, UW Medicine

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Recognition initiatives are an investment, but they pay dividends in employee retention. Mission Forward has given us an opportunity to highlight the work we’ve done and a platform to keep it going.

Allison OsenarInterim Senior Director, Patient Experience, UW Medicine

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Mission Forward helped make communication clearer across all our teams. We’re more focused and efficient because the left hand knows what the right hand is doing, and that’s creating huge financial savings.

Kamalpreet DhillonSystem Manager, Supply Chain, UW Medicine

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Culture change is hard. It takes a while, especially for an organization that’s as large as we are. We’re not going to flip on a dime, but Mission Forward gave us a framework to do this work. These initiatives aren’t fading away; now we’re making them part of our book of business.

Kassie HollmanAssociate Administrator, Ambulatory Care, Harborview Medical Center

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With Mission Forward, our work culture feels more collegial. It feels like you’re not alone. You’re not trying to do something in your own silo. … We don’t initiate any changes without checking in with Harborview. That wasn’t ingrained before. Now, it’s very natural.

JoAnne McDanielsAssociate Administrator, Ambulatory Care, UW Medical Center

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When I consider the impact of Mission Forward, I think about what I’m not seeing. The initiative’s success is reflected in the absence of things going wrong. Of course, everything is complex, and there are still barriers — but when everything’s going well, there’s no explanation required. The system is just working.

Mark TaylorSenior Associate Administrator, Surgical, Emergent and Integrated Clinical Services, Harborview Medical Center