Skip to main content

Clinical Appointments

UW Medicine Clinics will remain open. We know that people need healthcare for in-person urgent needs and we do not want the only available access point for that care to be our emergency rooms or telehealth. However, starting today, patients who call for an appointment will be offered telehealth or telephone appointments when medically appropriate. Patients dissatisfied or unable to utilize telehealth (if available) will be transferred to the clinic. If the request is after hours a telephone encounter will be sent to the clinic. Until further notice open and direct scheduling tools will be adjusted to only allow patients to schedule telehealth appointments. Fast Pass cannot be adjusted to only offer telehealth at this time so will be turned off until further notice.

Ambulatory leadership will be coordinating with medical directors and clinic managers to create modified schedule based on anticipated volume.

Providers and care teams must determine which care in their specialty is clinically urgent or essential in order to continue a plan of care for currently scheduled patients and future appointments through May 1.

We know these changes are significant and ask for your patience and flexibility as we move as quickly as possible to adjust to our current reality.


Lisa Brandenburg
President, UW Medicine Hospitals & Clinics

Timothy H. Dellit, MD
Chief Medical Officer, UW Medicine
President, UW Physicians