Highlights | Employee care
- Employees have a dedicated phone number for appointment scheduling, access to a scheduling liaison and fast pass options in MyChart for sooner appointments.
- From primary care in a neighborhood near you and convenient same-day virtual appointments to urgent care clinics that are open seven days a week, UW Medicine has care options for the whole family.
- UW Medicine accepts most health insurance plans but does not participate in every plan each insurance company offers. Double-check with your health plan to be sure that your care will be covered.
As a UW Medicine employee, the care of you and your family is important to us. We want to help you gain better access to our UW Medicine facilities and providers.
Appointment scheduling
Dedicated phone number
The UW Medicine Contact Center has established a phone number just for employees and their families: 206.520.5050. Contact Center representatives prioritize calls to this number, meaning a shorter wait time for you.
Priority access to available appointments
When you or a family member call in, you receive priority access to available appointments. If you are still not satisfied with your appointment options, the Contact Center will escalate your call to a scheduling liaison who will work with you to identify a solution.
Online scheduling and fast pass for sooner appointments
Online scheduling is available for new and existing patients for primary care and many specialties, and it continues to expand across more locations. If you have an appointment and want to get in sooner, you can take advantage of the “fast pass” option in MyChart. You will be added to a waiting list and notified if an appointment becomes available sooner than your scheduled time.
Care services
Primary care
Our primary care providers offer personalized support to you and your family — from newborns to seniors — in all areas of health and well-being. Schedule in-person and virtual visits at multiple locations around the Puget Sound region, including Factoria, Federal Way, Issaquah, Kent Des Moines, Kirkland, Lopez Island, Mountlake Terrace, Shoreline, Woodinville and several neighborhoods in Seattle. Use the employee phone number or online scheduling via MyChart to make an appointment.
Same-day virtual primary care
Our team of virtual primary care providers offers you and your family a new way to receive quick, on-demand care from anywhere in Washington state. Start an on-demand video visit or submit an e-visit questionnaire using MyChart for common health needs seven days a week, 363 days a year (all except Thanksgiving and Christmas). Open from 8 a.m. to 8 p.m.
Urgent care
Our primary care providers offer convenient, same-day care for minor illnesses and injuries and for symptoms of COVID-19, RSV and flu. Get in line for same-day urgent care seven days a week, 363 days a year (all except Thanksgiving and Christmas) at several locations including Federal Way (re-opening on December 12th), Issaquah, Mountlake Terrace, and Seattle’s Ravenna and Ballard clinics. Open from 10 a.m. to 8 p.m. on weekdays and 8 a.m. to 6 p.m. on weekends and holidays.
UW Medicine accepts most health insurance plans but does not participate in every plan each insurance company offers. Double-check with your health plan to be sure that your care will be covered.
